Terms of Service

Last updated on January 29, 2024.

Welcome to Reolink! This website located at https://reolink.com, and all associated websites linked to https://reolink.com by Reolink and its affiliates (collectively, "Reolink Website") are owned and operated by Reolink Innovation Limited and its affiliates (collectively “Reolink,” “we,” “us,” or “our”). This is an Agreement between you, the user (“you” or the “user”) and Reolink regarding Reolink Website, applications, products, devices and services (collectively, “Reolink Services”).

These Terms of Service, together with other rules, policies, terms, and guidance we provide regarding Reolink Services, including, but not limited to, the Reolink Privacy Policy and Reolink Cookie Policy (collectively, as they may be changed over time, “Terms”), govern your legal rights to purchase or use Reolink Services. Purchasing or using any Reolink Service means that you, on behalf of yourself and others who purchase or use any Reolink Services under your account, have read, understood, accepted and agreed to be bound by the Terms. Please carefully read and fully understand the Terms as they affect your legal rights and responsibilities. You may not purchase or use any Reolink Service if you do not understand or disagree with any of the Terms.

This Agreement is not applicable to third-party websites linked to or from Reolink Services and the services provided by them. When you use such third-party websites or services, please refer to the relevant rules of such third-party websites.

• Account

  You may access and browse Reolink Website even if you do not have an account. However, you may be required to sign up to purchase or use certain Reolink Services. When registering an account, or purchasing or using any Reolink Service, you shall undertake and warrant that: (i) you are of sufficient legal age; (ii) all registration information you submit is true, complete, updated and accurate; (iii) you shall always ensure that all information is true, complete, updated and accurate.

  You are entirely responsible for keeping all information you hold about your account confidential and secure, such as your password and verification codes, and for any and all activities that occur under your account or password as a result of your failing to keep such information confidential and secure. Reolink will not be liable for the losses arising from the theft of your account or password for any reason attributable to you; in addition, you shall be liable for the losses (if any) thus incurred by Reolink or any third party.

  You may not use the account or password of others at any time without the express permission and authorization of the account or password holder. Reolink will not be liable for any loss or damage arising from your failure to comply with these obligations under this Agreement.

  You are not advised to authorize others to use your account password. You agree to notify us immediately of any unauthorized use of your account or password or any other breach of security. You shall be held liable for losses incurred by Reolink or any third party due to someone else using your account or password.

  We reserve the right, in our sole discretion, to refuse service, terminate accounts, cancel orders, or terminate your rights to use Reolink Services.

• Reolink Service Usage and Restrictions

  Reolink Services are only for your personal use for non-commercial purposes. You may not resell any of Reolink Services or otherwise make any of Reolink Services available for third parties. Your rights obtained under this Agreement are non-transferable and may not be used for commercial activities or third parties.

  You are required to and entirely responsible for ensuring your purchase or use of Reolink Services comply with all applicable laws and regulations, including:

  • all laws and regulations related to recording and sharing of video or audio, and/or

  • all laws and regulations that require the notification to and consent from any third party for your use of Reolink Services.

  In addition, you agree that (1) when installing any Reolink Services with the video and/or audio recording function, you will not obtain any video from the surrounding of your installation environment (including public sidewalks or roads); (2) you will inform others through signs that audio or video recording is in progress; (3) in case such Reolink Services is used in the workplace, you will comply with the relevant applicable laws.

• Prohibited Contents and Behaviors

  You undertake and agree that, when using Reolink Services, you shall comply with all applicable laws and regulations, and shall not, by email and other means, create, copy, upload, publish, transmit, or spread (collectively, “share”) any information or user data, or use Reolink Services in the following ways. In case you commit any of the following behaviors, we have the right to terminate your use of or access to Reolink Services:

  • Infringing or violating the intellectual property, privacy, or other rights of any third party;

  • Carrying out fraud, threat, abuse, harassment, defamation, vulgarity, obscenity, or other illegal, harmful or objectionable behavior;

  • Using the computer codes, files, and programs containing viruses, Trojans, worms, time bombs, or other harmful elements;

  • Endangering the security of Reolink account of you or others;

  • Attempting to obtain the password, account, or other security information from any other user in any way;

  • Violating the computer network security, or cracking the password or security encryption code;

  • Running Maillist, Listserv, or any form of automatic transponder, or sending spams on Reolink Services, or interfering with the normal working process of Reolink Services in other ways (including unreasonable load on the infrastructure);

  • Except as expressly permitted under this Agreement or with Reolink’s prior written consent, copying, storing, reproducing, republishing, uploading, posting, transmitting, or distributing any portion of Reolink Services;

  • Carrying out decompilation or reverse engineering, or otherwise attempting to obtain the source code, hidden content, or information of any portion of Reolink Services, or encoding or compiling any portion of Reolink Services or incorporating any portion of Reolink Services into other applications, products, or services, or modifying, creating derivative works of Reolink Services in whole or in part;

  • Violating any applicable law, regulation, or policy, including any applicable privacy and export control laws, or other laws referred to in this Agreement.

  You are responsible for all of your contents, including contents captured or stored in connection with your use of Reolink Services or any information you provide to others (including us) using Reolink Services (“Contents”). In no event shall Reolink be held liable for any loss caused by your Contents, due to any reason attributable to you. When you choose to participate in #ReolinkCaptures program or other similar programs and submit Contents to our platform, Reolink reserves the right to review the Contents shared by you and delete any illegal or improper Contents. For more information on #ReolinkCaptures program, please see Reolink Video and Image Submission Terms and Reolink Privacy Policy.

• User Information Protection

  Protecting users’ personal information is a basic principle of Reolink. We will protect your personal information and privacy in strict compliance with the relevant laws and regulations. We have formulated the Reolink Privacy Policy, clearly explaining how we will collect, use, store, share, and disclose your personal information. For details, please click here.

  By using any of Reolink Services, you agree that we may collect and use your personal information in accordance with the ways empowered by the Reolink Privacy Policy.

  The user group covered by this Agreement are those of sufficient legal age. In case you are a minor, please do not purchase or use Reolink Products or send us any personal information, such as name, address, telephone number, or email address. We will take measures as soon as possible and delete the personal information collected without the consent of your parents or guardians.

• Intellectual Property Rights Statement

  The intellectual property rights of all contents provided by Reolink in Reolink Services (including but not limited to the Reolink trademarks, web pages, texts, graphics, articles, photos, videos, audio, images, and software) reside in Reolink, its licensors, or designated third parties. Without authorization, no one may use such intellectual property rights or create any derivative works based on the contents thereof.

  The intellectual property rights of the Contents generated by the user during the use of Reolink Services shall reside in the user or relevant right holders. However, the Contents shared by you may be visible to others (for example, this Agreement allows you to share Contents), and in such cases, you agree to grant each user hereunder the access to the Contents submitted by you.

  For information, including your Contents, shared by you during the use of Reolink Services, you hereby grant Reolink permanent, irrevocable, non-exclusive, worldwide, free, sublicensable, and transferable permission to use, view, copy, modify, forward, display, prepare, transmit, and utilize such information shared by you, including all intellectual property rights involved. In addition, you understand that we reserve the right to reformat, modify, create derivative works from, extract and translate any content you submit to us. In such a process, Reolink will protect your personal identity information in strict accordance with the privacy policy. Unless otherwise agreed in writing, the above permission granted to Reolink will not affect the ownership of any user data submitted by you or your right to grant other permissions.

  You may, on your own choice or at the invitation of Reolink, submit your comments, suggestions, or ideas on Reolink Services, including those about how to improve Reolink Service. In case you submit such comments, suggestions, or ideas, you will be deemed as having agreed to submit them voluntarily without compensation, and you will not entrust others or require us to perform other obligations. Reolink may use, copy, modify, publish, or forward the contents submitted by you free of charge.

• Disclaimer

  Unless otherwise specified in the written agreement between you and Reolink, the information provided by Reolink Website, as well as Reolink Services purchased through Reolink Website are provided on an as-is basis, without any express or implied warranty. To the maximum extent permitted by current laws, Reolink disclaims any express or implied warranty, including but not limited to the implied warranty about merchantability or fitness for a particular purpose or the warranty about non-infringement, and will not warrant that the functions contained in Reolink Services are free from interference or error, or that the relevant services or servers are free from viruses or other harmful components. Reolink neither warrants nor makes any representation about the correctness, reliability, use or use results of the contents in Reolink Services. You are responsible for all necessary service, repair, or correction expenses. As some jurisdictions may not allow the exclusion of implied warranties, the above disclaimer does not necessarily apply to you. Any advice or information you receive from or through Reolink Website, whether written or oral, will not give rise to any warranty.

• Limitation of Liability

  In no event shall Reolink be liable for any special or consequential damages arising from your use of or the failure to use Reolink Services. As some jurisdictions may not allow the limitation or exclusion of liability for incidental or consequential damages, the above limitation or exclusion does not necessarily apply to you. If, notwithstanding the other provisions of this Agreement, Reolink is found to be liable to you for any damage or loss that arises out of or is in any way connected with your use of Reolink Services, in no event will Reolink's liability for all damages incurred by you exceed the greater of (i) total fees (if any) paid by you for the purchase of Reolink Service in the six months prior to the date of the initial claim made against Reolink (excluding the purchase price for any Reolink hardware), or (2) US$100.00. Some jurisdictions do not allow limitations of liability, so the foregoing limitation may not apply to you.

• Third-party Links

  If you accept this Agreement, you may connect Reolink Services to websites, applications, products, devices or services of third parties (collectively, “Third-Party Services”). You will need to make your own independent judgment regarding your connection with these Third Party Services, decide whether you will connect with Third-Party Services and which Third-Party Service to connect with. The connection might require your consent and authorization, you agree that Reolink may exchange the information of your account and/or Reolink Services, and control relevant data, including your personal information, so as to enable the connection authorized by you. Once the information is shared with Third-Party Services, its use will be subject to the third-party privacy policy. The Third-Party Services are not under Reolink’s control, and Reolink cannot and will not be responsible or liable for any loss or damage arising from your connection with any Third-Party Service.

  We reserve the right to refuse to establish a connection with any Third-Party Service, including Third-Party Services containing the content as described in Article IV hereof or any Third-Party Service which may damage the operation and reputation of Reolink.

  We do not monitor or review the contents posted by Third-Party Services linked to Reolink Services. We encourage users to read and understand the privacy statement, and evaluate the security and credibility of the Third-Party Service before accessing or connecting with such Third-Party Service through Reolink Services or disclosing any personal data.

• Export Controls

  Reolink Services purchased or used under the Terms are subject to all applicable laws and trade regulations in all countries or regions, including, but not limited to, all export and sanctions laws, rules, treaties, regulations, and international agreements (collectively, “Export Laws”). You may not purchase, use or otherwise export or re-export any Reolink Service, or any part thereof, except as authorized by applicable Export Laws. By purchasing or using Reolink Services, you represent that you are not in a sanctioned country nor are you an individual or an entity whose purchase or use of the Reolink Services is restricted by applicable Export Laws. Reolink reserves the right not to supply Reolink Services to certain customers and to require from you full details of the end use and final destination of Reolink Services.

• Force Majeure

  You agree that Reolink shall be neither deemed violating this Agreement nor liable for the failure to perform any of its obligations hereunder due to any Force Majeure, including but not limited to acts of God, terrorism, war, political riot, rebellion, riot, civil unrest, acts of civil or military authority, resistance, earthquake, flood or other natural or man-made uncontrollable factors. However, we shall immediately notify you and make all efforts to comply with the terms and conditions hereof within our control.

• Fees

  Some Reolink Services are paid services. If you need such Reolink Services, you will need to pay the corresponding charges.

  Reolink reserves the right, at its sole discretion, to change its price list or add any new service fee at any time. We will make reasonable efforts to notify you thereof via email, Reolink Services or other means. Your continued use of Reolink Services following the noticing of fee modification will mean you accept and agree to such fee modification. The service fee paid will continue to be valid.

  You understand and agree that after the virtual Reolink Services (such as Reolink Cloud service packages) are successfully purchased, neither return/replacement of goods nor change of account for use will be supported, and the corresponding fees may still be incurred even if the use is suspended or terminated. Under the continuously renewed package, you have the right to terminate such Reolink Services at any time through your account settings. However, in case Reolink has received the renewal fee for such package before you choose to terminate such Reolink Service, you can enjoy the Reolink Service until such package expires.

  Both you and Reolink have the right to terminate this Agreement at any time for reasonable reasons. In case these terms and conditions of service have come into effect, the fee will not be refunded.

  In case you intend to cancel any Reolink Service, please notify us at least 24 hours in advance. You may make confirmation by email, SMS or other written means, and we have the right to charge USD 30.00 as a follow-up management fee.

• Amendment and Update

  We reserve the right, at our sole discretion, to update or amend this Agreement as necessary at any time. The latest version of this Agreement shall be effective immediately upon posting it on Reolink Website. We will make reasonable efforts to notify you of the important modifications of this Agreement through different channels, for example, by posting a notice through Reolink Services or by sending you an individual notice, or other means. You are encouraged and responsible for checking this Agreement periodically for modifications. Your continued use of Reolink Services following the posting of modifications will mean that you accept and agree to such modifications.

  Reolink may, at its sole discretion, make any changes to any Reolink Service or to the applicable price of any Reolink Service, or restrict certain functions and services or limit your access to some or all of Reolink Services, at any time, without further notice or liability. The information with respect to Reolink Services on Reolink Website might be outdated, Reolink makes no commitment to timely update such information. In case the operation of a specific Reolink Service is to be suspended, we will make reasonable efforts to inform you in advance in the form of system notification, announcement, SMS, e-mail, or other means. In case we permanently stop the operation, this Agreement will become null and void.

• Violation

  You agree that Reolink may, in its sole discretion and without prior notice, terminate your access to Reolink Services and/or block your future access to Reolink Services if we determine that you have violated this Agreement or other agreements or guidelines that may be associated with your use of Reolink Services. You also agree that any violation by you of this Agreement will constitute an unlawful and unfair business practice, and will cause irreparable harm to Reolink, for which monetary damages would be inadequate, and you consent to Reolink obtaining any injunctive or equitable relief that Reolink deems necessary or appropriate in such circumstances. These remedies are in addition to any other remedies Reolink may have at law or in equity.

  You agree to indemnify and hold Reolink, its officers, directors, shareholders, predecessors, successors in interest, employees, agents, subsidiaries and affiliates, harmless from any demands, loss, liability, claims or expenses, made against Reolink by any third party due to or arising out of or in connection with your use of Reolink Services.

• Governing Laws and Jurisdiction

  You agree that all matters relating to your access to the Reolink Service shall be interpreted and understood in compliance with and governed by the local laws, irrespective of any choice-of-law principle (that might dictate a different governing law).

  Agreement to Binding Arbitration

  All Disputes shall be finally settled by binding arbitration administered by JAMS in accordance with the provisions of the JAMS Comprehensive Arbitration Rules and Procedures and in accordance with its Expedited Procedures, excluding any rules or procedures governing or permitting class actions. The arbitrator, and not any federal, state or local court or agency, shall have exclusive authority, except as may otherwise be stated in this User Service Agreement, to resolve all Disputes arising out of or relating to the interpretation, applicability, enforceability or formation of Agreement or Privacy Policy including, but not limited to any claim that all or any part of these Agreement or Privacy Policy is void or voidable (except for the class action waiver below). The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s decision shall be final, binding, and non-appealable in court. Judgment upon the award may be entered and enforced in any court having jurisdiction. The arbitrator’s award will consist of a written statement stating the disposition of each claim and will include a concise written statement of the essential findings and conclusions on which the award is based.

  You and the Reolink (the “parties”) adopt and agree to implement the JAMS Optional Arbitration Appeal Procedure (as it exists on the effective date of this Agreement) with respect to any final award in an arbitration arising out of or related to Agreement or Privacy Policy.

  Either party may request a panel of three (3) arbitrators in lieu of only one (1) arbitrator. The parties will make reasonable efforts to agree upon a mutually satisfactory arbitrator chosen from the JAMS panel and the arbitrator(s) must be neutral.

  The arbitration shall take place at a JAMS location closest to where you reside. The parties agree that all proceedings before the arbitrators will remain confidential between the parties. However, both parties may register the judgment of any arbitral award in an appropriate court, and the parties may disclose information regarding the arbitration if required by law or judicial decision.

  This agreement to binding arbitration in no way limits or affects your or our rights under the Investment Advisers Act. Nothing in this Agreement precludes you or us from filing or participating in administrative proceedings before government administrative agencies to address alleged violations of law enforced by those state agencies.

  JAMS’ RULES GOVERNING THE ARBITRATION MAY BE ACCESSED AT WWW.JAMSADR.COM OR BY CALLING JAMS AT 1-800-352-5267. IF YOU INITIATE AN ARBITRATION AGAINST REOLINK, $250 IS THE ONLY ARBITRATION FEE YOU WILL BE REQUIRED TO PAY, WHICH IS APPROXIMATELY EQUIVALENT TO CURRENT COURT FILING FEES. ALL OTHER JAMS ARBITRATION COSTS WILL BE BORNE BY THE REOLINK, INCLUDING ANY REMAINING JAMS CASE MANAGEMENT FEE AND ALL PROFESSIONAL FEES FOR THE ARBITRATOR’S SERVICES. THE PARTIES UNDERSTAND THAT, ABSENT THIS MANDATORY PROVISION, THEY WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. THEY FURTHER UNDERSTAND THAT, IN SOME INSTANCES, THE COSTS OF ARBITRATION COULD EXCEED THE COSTS OF LITIGATION. THE PARTIES ALSO UNDERSTAND THAT ALTHOUGH ARBITRATION ALLOWS FOR THE DISCOVERY OR EXCHANGE OF NON-PRIVILEGED INFORMATION RELEVANT TO THE DISPUTE, THE RIGHT TO DISCOVERY MAY BE MORE LIMITED IN ARBITRATION THAN IN COURT.

  Class Action and Class Arbitration Waiver

  You and Reolink each further agree that any arbitration shall be conducted in its individual capacities only and not as a purported class, collective, representative, multiple plaintiffs, or similar proceeding (“Class Action”), and you expressly waive any right to file a Class Action in any forum. The arbitrator(s) is empowered to award full relief to an individual claimant, but any relief awarded cannot extend beyond that individual claimant. Any claim that all or part of this Class Action waiver is unenforceable, unconscionable, void, or voidable may be determined only by a court of competent jurisdiction and not by an arbitrator. If any court or arbitrator(s) determines that the Class Action waiver set forth in this paragraph is void or unenforceable for any reason (including any alleged incompatibility with the Investment Advisors Act or other federal securities laws or regulations), or that an arbitration can proceed as a Class Action, then the arbitration provision set forth above shall be deemed null and void in its entirety and the parties shall be deemed to have not agreed to arbitrate Disputes.

  THE PARTIES UNDERSTAND THAT IN THE ABSENCE OF THIS AGREEMENT, THEY WOULD HAVE HAD A RIGHT TO LITIGATE THROUGH A COURT, TO HAVE A JUDGE OR JURY DECIDE THEIR CASE AND TO BE PARTY TO A CLASS OR REPRESENTATIVE ACTION. HOWEVER, THEY UNDERSTAND AND CHOOSE TO HAVE ANY CLAIMS DECIDED INDIVIDUALLY, THROUGH ARBITRATION.

• Miscellaneous

  If any provision of this Agreement is held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such provision shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of this Agreement, so that this Agreement shall remain in full force and effect.

• Contact Us

  In case you have any questions or suggestions about this Agreement, please click here to contact us. We will reply within [7] working days. For the prior version of our Terms & Conditions, click here.